Privacy Commitment

🔒 1. Information Collected by Online Services

When analytics or advertising services are enabled, those providers may process information such as device and browser details, pages viewed, approximate location, cookie or advertising identifiers, and network information. The exact information depends on the provider, configuration, your consent choices and applicable law. We do not promise that all analytics data is anonymous or that providers never use information across services. See Google's partner-site privacy information and the consent controls available on this website.

You can manage ad personalization at Google My Ad Center. Browser settings can also limit or delete cookies. Those controls may not disable every form of data processing by third-party services.

📋 2. Information You Provide

If you contact Falcon Global Logistics through a form, email, phone call or newsletter feature, we receive the information you choose to provide, such as contact details and the contents of your inquiry. Website forms and third-party services may also process technical information needed to operate or protect those services.

• Inquiry Form Data: If you fill out our “Request Quote” or “Contact Us” form, you provide your name, company name, email address, phone number, and a brief message about your shipping/logistics needs. This data is sent directly to our company email inbox (info@falcongl.com) and is not stored in any external CRM or third-party database unless we explicitly reply and maintain a business conversation.
• Direct Communications: When you send an email to any @falcongl.com address or call our phone numbers, we may retain your contact details and correspondence history as part of our legitimate business records — solely to respond to your inquiry and provide quotes or service updates.
• Newsletter Signup: If you voluntarily submit your email address through the "Subscribe" form in our website footer, we store that email address in a private subscriber list solely to send you occasional logistics news and company updates. We do not sell, rent, or share this list with any third party, and you can unsubscribe at any time by emailing info@falcongl.com.
• Forms: Information entered in a form is processed when you submit it. Please do not include sensitive personal, financial or shipment information in a general website form.

Important: We never collect sensitive data such as government IDs, payment information, or shipment details unless you become a direct client and share such info via encrypted email or signed contracts. Our website does not process any financial transactions online.

🤝 3. How We Use Your Information

Any information you share with us will only be used for the following legitimate purposes directly related to your request:

• Responding to your quote requests, answering questions about ocean freight, air freight, customs clearance, and logistics solutions.
• Contacting you back via email or phone to discuss potential business collaboration.
• Preparing customized logistics proposals or service offers based on the details you provided.
• Internal record keeping to manage our sales and customer follow-ups (only for active leads or clients).
• Understanding website use through reports made available by enabled analytics providers, subject to their settings and applicable consent choices.

We will never use your contact information for any automated marketing, unsolicited bulk emails, or sell/rent your data to third parties. If you request a quote, we may contact you up to a reasonable number of times regarding your logistics needs — you can ask us to stop at any moment.

🤝 4. Third-Party Services

The website may use the following third-party services, depending on the page and the current site configuration:

• Google Analytics — website traffic and usage statistics (see Section 1).
• Google AdSense — Google may show advertising on our website and blog. Google and its advertising partners use cookies and similar technologies to serve ads, including based on your prior visits to this and other websites. You can learn more about how Google uses this data at policies.google.com/technologies/partner-sites, and you can opt out of personalized advertising by visiting adssettings.google.com.
• Google Fonts — served under Google's standard font terms.

Third-party services may change. Loading an external service can cause information such as your IP address and browser details to be received by that provider. Google Fonts are also loaded from Google's servers on pages that use them. Consult provider notices and the consent controls shown on the website for current details.

🍪 5. Cookies

Cookies and similar storage may be used by the website and the providers described above, depending on the active configuration and your consent choices:

• Analytics cookies: may help analytics providers measure site use. The data collected and available reports depend on provider settings and applicable consent choices.
• Advertising cookies: Google and its partners may use cookies or similar technologies to serve, measure or personalize advertising, subject to applicable settings and consent choices.
• Other storage: the site or providers may use other browser storage technologies or essential security mechanisms. Their use depends on the active configuration and consent settings.

You can control or delete cookies at any time through your browser settings, opt out of Google Analytics using the Google Analytics Opt-out Add-on, and manage ad personalization at adssettings.google.com. If you choose to fill out our contact form, that information is sent to us directly by email and is separate from the cookies described here.

🤝 6. Data Sharing & Disclosure

Falcon Global Logistics does not sell, trade, rent, or otherwise share your personal information with unrelated third parties for marketing purposes. The only limited circumstances where we may share information are:

• With your explicit consent: If you ask us to connect you with a partner carrier or customs broker for a specific shipment, we may share necessary details only with your approval.
• Legal obligations: If required by law, court order, or governmental regulation (e.g., customs authorities or anti-fraud investigations), we may disclose necessary information.
• Business operations: Authorized staff and the email or website service providers we use may process inquiry information to deliver the service. Please review those providers' privacy terms for their own practices.

Information may be processed by the service providers described above to operate analytics, advertising, email, forms, fonts or website infrastructure. We do not control those providers' independent processing; review their privacy notices for further information.

🔐 7. Data Security & Retention

We take reasonable organizational and technical measures to protect any personal information that you voluntarily share with us:

• Email security: Our company emails are protected with strong passwords, two-factor authentication, and encrypted connections (TLS).
• Limited access: Only authorized Falcon Global Logistics personnel have access to customer inquiry emails.
• Retention: We retain your contact information and correspondence for as long as necessary to fulfill your request, manage potential ongoing business, or comply with legal record-keeping (generally up to 3 years after last interaction, unless you ask for deletion).
• Deletion requests: If you wish to have your data removed from our email records or newsletter list, simply email us at info@falcongl.com and we will permanently delete your information within 15 days, unless a legal obligation requires retention.

Contact forms and newsletter features are only part of the site's data handling. Analytics, advertising, hosting, email, fonts and other services may process technical or usage information as described above, depending on which services are enabled and the consent choices made.

✅ 8. Your Rights & Choices

Privacy rights depend on your location and applicable law. You may contact us to ask about personal information you provided through our website or communications:

• Right to access: Ask us what personal information we hold about you (we will provide copies of our email correspondence).
• Right to rectification: Correct any inaccurate details you previously shared.
• Right to erasure (“right to be forgotten”): Request that we delete all records of our communication.
• Right to object: Opt-out of any further contact from us at any time.
• Right to data portability: Receive a copy of your data in a readable format.

To exercise any right, simply email info@falcongl.com or call +92 21 32465166-7. We will respond within 15 business days without any charge.

📞 9. Contact Us Regarding Privacy

If you have any questions about this Privacy Policy, our data practices, or wish to submit a request, please contact:

Falcon Global Logistics – Privacy Officer
Suite # 1003, 10th Floor, Mumtaz Hassan Road, Karachi, 74000 – Pakistan
General inquiries: info@falcongl.com
Phone: +92 21 32465166-7
Website: www.falcongl.com

We never use automated decision-making or profiling for any legal or similarly significant decision about you. Falcon Global Logistics is committed to being straightforward about what data we and our service providers collect. Thank you for trusting us with your business.

🦅 Falcon Global Logistics – We Do Things Better, including protecting your privacy.